If a usually reliable employee fails to attend work and does not contact us to inform it of their whereabouts, Citrus will make reasonable efforts to contact them to ascertain the reason for the absence. 


Our aim is to send a cover cleaner from the mobile team to come to your site and get it covered. They are cleaners in Citrus Branded vehicles that will aim to get to you as quickly as possible in which may mean they will clean whilst you are open. We always aim to get front of house done and then work on toilets and back of house, Our ops team will then work on speaking to the cleaner and arranging cover for the next day incase they do not attend again.


Method 1: Call us as soon as possible

  • Please call us on 02393 6000 03 - We are open 24/7


Method 2: Email us at Helpdesk@citrus-services.co.uk

  • You can email us at the above address and it will be assigned to the on call "Duty Manager"


Step 3: Fill out a help form from out website


NOTE - The sooner we know the quicker we can dispatch a cover cleaner