Having problems completing the Starter form?

Modified on: Wed, 15 Mar, 2023 at 9:54 PM

Having problems completing the Starter form?

You can access the form here: NEW STARTER FORM

There maybe a few reasons that this form may not work for you. Below are a few suggestions you should try first.

1) COMPLETE ALL BOXES:

All boxes and cells must be complete. You can not skip a section, Ensure that all red started sections are completed as they are mandatory

2) CHECK FOR MISTAKES:

Ensure that all the information is correct and you have not missed anything. You should double check that the spelling of email addresses are correct and that you have the correct formats for telephone numbers, postcodes and contact details.

3) CHECK YOUR INTERNET:

Check your connection as the form needs to be connected online to work properly. if you are not online some of the sections may not load.

4) CLOSE THE WINDOW & START AGAIN:

Sometimes your device may not be able to process the form. Simply close the form and reopen to see if it refreshes the content.

5) USE ANOTHER DEVICE:

Check if the form works on another device in case it is your device that is the problem.

if you are not tech savvy see if a family member can help you before you call the help line

6) VIDEO

Watch this walk through video on how to Fill out the form

7) MORE SUPPORT?

Still need further support? Below is our step by step guide.

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1) WELCOME TO THE TEAM

Follow the link you have been sent. This will be the first screen you see.

Once ready click START

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2) FULL NAME

First and last name is needed. This will need to match your ID's provided later.

Ensure you spell this correctly using Caps for the start of each.

Click NEXT to move to the next section

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3) TAKE A SELFIE

We need this for your staff image on your system and to ensure that the person we are meeting matches the picture and the ID. Please do not take a blank screen. if you wish to upload a picture you like this is also acceptable.

Click the Blue button "TAKE A PHOTO" which will give you the option to use your camera or upload from file or camera role

Click NEXT to move to the next section

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4) YOUR HOME ADDRESS

This address needs to match your ID and proof of address.

Use each line to put your address details in rather than all in the first box

Click NEXT to move to the next section

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5) MOBILE NUMBER

This must be a UK mobile number only ( Don't worry about putting +44. just start with a 07)

Click NEXT to move to the next section

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6) EMAIL ADDRESS

A vital piece of information for us is your email. We send your rotas, communication and payslips to this so we need one that you can access with ease

Click NEXT to move to the next section

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7) DATE OF BIRTH

This would be the day you are born. Click on the picture of the calendar on the right to be able to scroll to the date or enter the date using the day/month/year format.

Click NEXT to move to the next section

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8) YOUR NATIONALITY

We need this information as some nationalities need additional checks for employment.

Your skin colour is not necessary for example "White British" or " Black British " would be ok as "British"

Click NEXT to move to the next section

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9) ELIGIBILITY

Some nationalities will need permits to work in the country. This will depend on your Visa or settlement status. In most cases it will detail on your visa if you are able to work and if so how many hours or without restrictions. We may ask for a copy of this.

Either Select YES or NO

Click NEXT to move to the next section

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10) NATIONAL INSURANCE NUMBER

You have a National Insurance number to make sure your National Insurance contributions and tax are recorded against your name only.

It’s made up of letters and numbers and never changes.

You can find your National Insurance number:

on your payslip
on your P60
on letters about your tax, pension or benefits
in the National Insurance section of your personal tax account

Click NEXT to move to the next section

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11) TAX STATEMENT

The options on this mimics those on a P45.

A - Means you have not worked at all since April

B - Means this is your only job but had another one you have left since April

C - Means this is a second job or you receive ongoing benefits (this excludes job seekers)

Click NEXT to move to the next section

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12) UPLOAD YOUR P45

If you have a copy upload or take a picture of your P45.

Click NEXT to move to the next section

Click the Blue button "BROWSE FILES" which will give you the option to use your camera or upload from file or camera role

Click NEXT to move to the next section

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13) DRIVING LICENSE

Only click yes if you have a pink License.

if you do not have a full drivers license or have a green license click NO

Click NEXT to move to the next section

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14) YOUR VEHICLE

Do you have your own car/van or Bike? We only ask so that we can offer you over time options. If you do not have a vehicle this can limit what jobs are available

Click either YES or NO

Click NEXT to move to the next section

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15) DBS

Do you have a valid (in the last 3 years) DBS or CRB. Some roles may require this in which we will need to see a copy of this.

All security will get one with their SIA in which you will need to send us a copy

Click either YES or NO

Click NEXT to move to the next section

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16) BANK DETAILS

This must be your own bank and not a friends or partners. we are unable to take responsibility for money going missing if you decide to pay this to another persons account. Please check these details as we have had team members in which had this paid to a wrong account and Citrus was unable to recover the money which resulted in the employee not being able to receive their wages

The name is your own name as it appears on your account

Sort code is 6 digits with dashes between like this 00-00-00

Account number is 8-9 digits long and is not the long card number on your card.

Click NEXT to move to the next section

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17) PENSION SCHEME

If You already have a pension put the details here and we maybe able to contribute to that one rather than setting another.

Click either YES or NO

Click NEXT to move to the next section

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18) DETAILS PENSION SCHEME

This section you need to update the details of the pension

Things to include are name of pension company and pension number

Click NEXT to move to the next section

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19) PENSION SCHEME OPT IN/OUT

This section you need to tell us if you want deductions in your wages towards a pension. If you decide to opt in we will make the deductions from month 3.

Click either IN or OUT

Click NEXT to move to the next section

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20) PHOTO ID

You will now need a document from group A.

Group A:

Current and valid UK passport

Signed valid passport of any other nationality

Driving license photocard if it was issued by the DVLA in Great Britain.

Driving license photocard and its paper counterpart issued by the DVA in Northern Ireland.

UK original birth certificate issued within 12 months of birth

UK biometric residence permit card

Click the Blue button "BROWSE FILES" which will give you the option to use your camera or upload from file or camera role

Click NEXT to move to the next section

This is a mandatory requirement. Please do not upload a blank picture

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21) A SECOND PHOTO ID

You will now need a document from group A.

Group A:

Current and valid UK passport

Signed valid passport of any other nationality

Driving license photocard if it was issued by the DVLA in Great Britain.

Driving license photocard and its paper counterpart issued by the DVA in Northern Ireland.

UK original birth certificate issued within 12 months of birth

UK biometric residence permit card

OR 2 From Group B

Group B:

Bank or building society statement issued within the last three months.

Utility bill issued within the last three months

A credit card statement sent to your current address within the last three months

Council Tax statement issued in the last 12 months.

Mortgage statement issued in the last 12 months.

Letter from H.M. Revenue & Customs, Department of Work and Pensions, employment service, or local authority issued within the last three months. You can submit more than one letter as long as each is issued by a different Government department or a different local authority.

P45 statement of income for tax purposes on leaving a job issued in the last 12 months.

P60 annual statement of income for tax purposes issued in the last 12 months.

Current UK driving license – paper version (not the paper counterpart to a photocard).

Driving license photocard (without a paper counterpart) issued by the DVA in Northern Ireland.

Pension, endowment or ISA statement issued in last 12 months.

Valid UK firearms license with photo.

You can take a picture or upload an existing picture.

This is a mandatory requirement. Please do not upload a blank picture

If you are using 2 documents from B use the next box to upload this document. If you upload a document from the A group you can skip this step.

Click the Blue button "BROWSE FILES" which will give you the option to use your camera or upload from file or camera role

Click NEXT to move to the next section

This is a mandatory requirement. Please do not upload a blank picture

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22) UPLOAD A PROOF OF ADDRESS

In this section you need a letter or proof of address. Ideally a utility bill or council tax bill.

You can take a picture or upload an existing picture.

This is a mandatory requirement. Please do not upload a blank picture.

Your document needs to be dates within 3 months of your application to join us. ( no older than 3 months old)

Click the Blue button "BROWSE FILES" which will give you the option to use your camera or upload from file or camera role

Click NEXT to move to the next section

This is a mandatory requirement. Please do not upload a blank picture

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23) CRIMINAL CONVICTIONS

In this section you you will need to disclose any criminal convictions. We understand that this may be a sensitive situation in which may cause some upset, However we will treat you fairly and will remain confidential throughout your employment with us

Click either YES or NO

Click NEXT to move to the next section

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24) CRIMINAL CONVICTIONS EXPLAINED

If you answered YES above you will need to provide more information. You do not need to go in to specifics but please give us the offence in which you was charged for

For example "Section 20 GBH – Inflicting GBH or wounding without intent to cause GBH"

Click NEXT to move to the next section

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25) PENDING CRIMINAL CONVICTIONS

In this section you you will need to disclose any pending criminal convictions.

click YES or NO

Click NEXT to move to the next section

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26) PENDING CRIMINAL CONVICTIONS

If you answered YES above you will need to provide more information. You do not need to go in to specifics but please give us the offence in which you was charged for

For example "Section 20 GBH – Inflicting GBH or wounding without intent to cause GBH"

Click NEXT to move to the next section

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27) NEXT OF KIN 1/2

In this section you will need to supply us with next of kin details for an emergency.

You need to let this person that they will be used as a emergency contact.

Click NEXT to move to the next section

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28) NEXT OF KIN 2/2

In this section you will need to supply us with next of kin details for an emergency.

You need to let this person that they will be used as a emergency contact.

Click NEXT to move to the next section

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29) JOB REFERENCE 1/2

In this section you you will need to supply the reference for your previous employment

The reference has to be accurate. Your old employer can’t say anything that’s not true.

They also have to be fair when they decide what to put in the reference. For example, they can’t say you were investigated for stealing if the investigation decided you hadn’t done it. We will look at gaps in your employment so even if you have left on bad terms please make sure you give us the right information. If we recieve a email address that is "hotmail or Gmal" we may ask for another contact.

In this second supply the company name. For example " Asda Bournemouth"

Click NEXT to move to the next section

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30) JOB REFERENCE CONTACT 1/2

In this section you you will need to supply the reference NAME and POSITION

For example " Marie White - Store Manager"

Click NEXT to move to the next section

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31) JOB REFERENCE EMAIL 1/2

In this section you you will need to supply the reference EMAIL ADDRESS

For example " [email protected]"

Please do not make this up if you do not know. Please contact your reference and ask them for the information. We use your reference for valuable feedback.

Click NEXT to move to the next section

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32) DATES OF EMPLOYMENT 1/2

In this section you you will need to supply the DATES you work at the above employer

For example :

Start Date 01/02/2007

End Date 08/11/2015

Please do not make this up if you do not know. Please contact your reference and ask them for the information. We use your reference for valuable feedback.

Click NEXT to move to the next section

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33) REASONS YOU LEFT THIS EMPLOYER

In this section you may wish to give us information to why you left.

Click NEXT to move to the next section

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34) JOB REFERENCE 2/2

In this section you you will need to supply the reference for your previous employment

The reference has to be accurate. Your old employer can’t say anything that’s not true.

They also have to be fair when they decide what to put in the reference. For example, they can’t say you were investigated for stealing if the investigation decided you hadn’t done it. We will look at gaps in your employment so even if you have left on bad terms please make sure you give us the right information. If we receive a email address that is "hotmail or Gmail" we may ask for another contact.

In this second supply the company name. For example " Asda Bournemouth"

Click NEXT to move to the next section

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35) JOB REFERENCE CONTACT 2/2

In this section you you will need to supply the reference NAME and POSITION

For example " Marie White - Store Manager"

Click NEXT to move to the next section

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36) JOB REFERENCE EMAIL 2/2

In this section you you will need to supply the reference EMAIL ADDRESS

For example " [email protected]"

Please do not make this up if you do not know. Please contact your reference and ask them for the information. We use your reference for valuable feedback.

Click NEXT to move to the next section

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37) DATES OF EMPLOYMENT 2/2

In this section you you will need to supply the DATES you work at the above employer

For example :

Start Date 01/02/2007

End Date 08/11/2015

Please do not make this up if you do not know. Please contact your reference and ask them for the information. We use your reference for valuable feedback.

Click NEXT to move to the next section

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38) REASONS YOU LEFT THIS EMPLOYER

In this section you may wish to give us information to why you left.

Click NEXT to move to the next section

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39) SUBMIT YOUR APPLICATION

Once you are happy the information is true and complete sign in the box

Then click SUBMIT

This may take a few seconds to submit but once it has gone through it will show you a completed window confirming it is finished. If for any reason it does not submit check the bottom for errors in which will be displayed in red

If you are still having problems you can get in touch with our team on 02393 6000 03 or email: [email protected]

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