At Citrus we understand how crucial it is to receive your stock on time and in full. If you encounter an issue with your stock order, follow this guide to resolve it quickly and efficiently.
Step 1: Check the Expected Delivery Date
Review your order confirmation email or invoice to verify the expected delivery date.
Ensure that today is not before the delivery due date, as delays may occur during busy periods.
If we are not using a courier then we only deliver Monday's and Tuesday's
If we use a courier then it will be via DPD or Amazon direct.
Step 2: Inspect Your Delivery
If your delivery has arrived but is missing items
Ensure that all boxes or packages have been accounted for; sometimes, multiple packages arrive separately.
Step 3: Notify Citrus Support
If you need further assistance, contact Citrus Cleaning for support:
Email: [email protected]
Phone: 02393600003
Include the following information:
Your name and contact details.
Order reference number.
Details of the issue (missing items or delayed delivery).
Any correspondence you’ve had with the supplier.
Preventative Tips
Always double-check your order details before placing it.
Place orders early to allow extra time for potential delays.
Keep a record of all order confirmations and correspondence.
We’re committed to ensuring you have everything you need to keep your operations running smoothly. Don’t hesitate to reach out if you need assistance!