Portal not showing my allowance

If your holiday allowance is not appearing on the employee portal, don’t worry. This issue can typically be resolved with a few simple steps. Below is a detailed guide to help you identify and address the problem.

Why Isn’t My Holiday Allowance Showing?

Your holiday allowance might not be visible on the employee portal due to an administrative delay or missing updates in the system. This can happen occasionally if your details have not been synced with the portal.

Steps to Resolve the Issue

Step 1: Speak to the Operations Team

1. Contact the Operations Team:

   • The first step is to check if your holiday allowance has been updated in the system.
     
     
   • Reach out to the Operations Team via email, phone, or in person to confirm whether your allowance has been added.
     
     

2. Provide Necessary Details:

   • Be ready to provide your employee ID, start date, or contract details if they require this information to update your records.
     
     

3. Request an Update:

   • If your allowance hasn’t been updated, kindly request that they add or amend it. Updates may take a few days to reflect in the portal.

Step 2: Check Your Holiday Allowance Manually

While waiting for your portal to be updated, you can verify your entitlement using external resources.

1. Visit the GOV.UK Website:

   • The GOV.UK website offers a reliable Holiday Entitlement Calculator.
     
     
   • Use this tool to calculate your entitlement based on your working hours, contract type, and employment length.

2. 
   Compare Results:

   • Once the portal updates, cross-check the information to ensure it matches your entitlement.

Step 3: Follow Up

After you’ve contacted the Operations Team:

1. Check the Portal Again:

   • Allow a few working days for the updates to reflect in the system.
     
     
   • Log back into the portal and navigate to the holiday allowance section.
     
     

2. Escalate if Necessary:

   • If the issue persists after several days, escalate the matter to your line manager or HR department for further assistance.
     
     
   • Ensure you provide proof of your entitlement, such as a screenshot from the GOV.UK calculator or details from your employment contract.

Additional Tips

• Keep Records: Always keep records of your holiday entitlement, whether from your employment contract, HR correspondence, or calculations from the GOV.UK website. This can help resolve disputes quickly.
  
  
• Regularly Check the Portal: Make it a habit to check your holiday balance periodically to ensure everything is accurate and up-to-date.
  
  
• Communicate Proactively: If you notice discrepancies or issues early on, report them immediately to avoid complications closer to your holiday dates.

Need Help?

If you’re still experiencing issues or have questions, the following resources are available:

1. Operations Team:

   • Contact them directly via email or phone for immediate assistance.

2. HR Department:

   • If the issue remains unresolved, escalate it to HR. They can ensure your holiday records are updated correctly.

3. Technical Support:

   • If you suspect the issue is due to a technical error on the employee portal, contact the IT or portal support team for further investigation.

Useful Links

• Holiday Entitlement Calculator on GOV.UK

By following the steps outlined above, you should be able to resolve any issues with your holiday allowance not showing on the employee portal. If you need further assistance, don’t hesitate to reach out.