Who do I report to on my first day?

Congratulations on joining the team! To help you get started smoothly, this guide explains everything you need to know about who to report to and what to do on your first day, whether it’s after a trial shift or for your initial trial.

Scenario 1: If You’re Attending your first shift After a Trial Shift

If you’ve already completed a trial shift and have been offered the job, the process is straightforward:

1. Report to the Manager:

   • In most cases, you’ll continue work with the same Manager you met during your trial shift.
   • Arrive at the location and time provided during your trial unless you’ve received updated instructions via email or text message. 

2. Check Your Email for Updates:

   • If there have been any changes to your reporting instructions (e.g., a new location or contact person), these should have been communicated via email. Be sure to check your inbox the day before you start.

3. What If You’re Unsure?

   • If you don’t have clear instructions or the supervisor is not present when you arrive, wait at the agreed location and time.
   • If the person hasn’t arrived after a reasonable wait (10–15 minutes), call the helpdesk for clarification.

Scenario 2: If This is Your Trial Shift

Starting with a trial shift is a great opportunity to demonstrate your skills. Here’s how to ensure your trial runs smoothly:

1. Check Your Email for Details:

   • You should have received an email outlining the following:
     • The location of your trial.
     • The name of the person you’ll be meeting (this is usually a supervisor or area manager).
     • The time you’re expected to arrive.

2. Know Who You’re Meeting:

   • Take note of the name of the person you’ll be meeting and double-check it before you arrive. This will help avoid any confusion.

3. What to Do If They’re Late:

   • Area managers and supervisors often travel long distances between sites and may occasionally run late. If the person you’re supposed to meet isn’t there:
     • Wait at the site until the agreed start time.
     • If they still haven’t arrived after 10–15 minutes, call the helpdesk for assistance. They’ll be able to provide an update or direct you on what to do next.

Key Points to Remember

• Arrive Early:
  Aim to arrive 10–15 minutes early. This shows reliability and gives you time to prepare yourself without feeling rushed.
  
  

• Be Patient:
  Supervisors and area managers sometimes face delays, especially when traveling long distances. Waiting calmly and professionally leaves a positive impression.
  
  

• Bring Any Required Documents or Items:
  Ensure you have any materials or documents requested in advance, such as:

  • Proof of ID or right to work.
  • Uniform (if already provided).
  • Any equipment you were asked to bring.
    
    

• Dress Appropriately:
  Wear suitable clothing for cleaning work, including comfortable and safe footwear.

What to Do If You’re Unsure or Have Concerns

1. Call the Helpdesk:
   The helpdesk is your main point of contact if anything goes wrong. They can confirm details about:

   • Who you’re meeting.
   • The location of your shift.
   • What to do if someone is running late.
     
     

2. Keep Your Phone Handy:
   Ensure your phone is charged and accessible in case you need to contact someone for assistance.
   
   

3. Follow Up If Needed:
   If you’re still waiting or unsure what to do after speaking to the helpdesk, they’ll escalate the situation to ensure someone comes to meet you.

Final Tips for Success

• Stay Positive and Polite:
  Whether you’re on a trial or your first full shift, make a good impression by being approachable, cooperative, and willing to learn.
  
  

• Communicate Clearly:
  If you have any questions about the work or site, don’t hesitate to ask your supervisor or the helpdesk.
  
  

• Be Prepared to Work:
  Trials are often used to assess your attitude and abilities, so bring your best effort and show enthusiasm for the role.

By following these steps, you’ll be well-prepared for a smooth and successful first day. Good luck, and welcome to the team!