Citrus Helpdesk

Pay day is on the last working day of each month.   The only exception to this is if payday falls on a weekend or on a bank holiday. Should this happen yo...

Pay is calculated by EziTracker.  The number one issue trending with Wages is that staff have not clocked in or out. We are unable to change this unless...

All payslips get sent out online around the 25-27th of the month, however we always aim to get them out 3 days before payday.  If you haven't receiv...

Did you request one? You must have filled out a holiday request from on our website in order for us to process this payment.  Please check to see...

The monthly pay period runs from the 22nd - 21st, If you feel that you are missing hours check what hours are to be paid in that period.  For example: h...

If you suspect that your hourly rate may be wrong, then you can go onto our website HERE, and in the right-hand corner it will have an option where you can ...

It's important that we always have your up to date bank details so that there are no issues making sure you are paid on time. You can easily update/chan...

Everyone is paid for bank holidays within your allowance. Many of our staff do work on bank holidays therefore all 8 bank holiday days are added to your...

If you think the hours or pay represented on your payslip may be incorrect there could be a few reasons this has happened: Not enough Holiday pay acc...

Several Employees have submitted tickets reporting that they received an email notifying them that their payslip is ready, but they cannot find their paysli...