Pay is calculated by EziTracker.
The number one issue trending with Wages is that staff have not clocked in or out. We are unable to change this unless you tell us within 24 hours of the missed clocked time. We can not go back in and change it after this.
We do not accept manual hours or timesheets that are emailed or sent in. To log your hours you must have checked in and out whilst on site to have your hours corrected logged.
Some suggestions of why your pay may be incorrect are:
1) Leaving site early
If you leave site early you only get paid for the time worked. Some staff members are due to work a 2 hour shift for 5 days a week. This would be a total of 10 hours per week. However if they leave 15 mins early every day they would only be paid 8 hours and 45 mins. Over a month this is 5 hours lost in wages.
2) Clocking in - but not out
The system is not smart enough to work out that you completed a shift. Therefore if you clock in but not out the system will automatically reduce the hours to Zero which means that you get no pay for that shift. It is very important that you scan in and out on site for the system to recognise that the work is complete.
3) Clocking out 'off site'
Some staff have taken barcodes home or even clock out on the way home on the bus. If you do this the system will automatically void your shift.
4) Pay Period
The monthly pay period runs from the 22nd - 21st, If you feel that you are missing hours check what hours are to be paid in that period.
For example: hours worked from the 22nd January - 21st February will be paid on the last working day of February.
5) Additional worked hours not processed
You must work your contracted hours. If for any reason you need to go over your working time you must fill out a overtime request form in which will need to be approved.
To request overtime payment fill out the form HERE
6) Holiday request was not approved
Holiday must be requested and approved in order to be paid for it. Please note if you have not accrued enough time you wouldn't be paid for it even if approved. Please see our holiday help guide for more information.
If you still need to raise a pay resolution ticket you can fill out a FORM request via our app or on start a new ticket.