How to Guide: What to Do If You Think You’ve Been Underpaid
If you believe there has been an error with your pay, follow these steps to resolve the issue promptly and effectively:
Step 1: Understand the Pay Period
- Know the pay period:
- Our pay period runs from the 22nd of each month to the 21st of the following month.
- Payment is made on the last working day of the month.
- Check whether all your hours fall within this period:
- Ensure any hours or shifts worked after the 21st are accounted for in the next pay cycle.
Step 2: Review Your Payslip
- Check your payslip details:
- Confirm the payment period and ensure it matches your work schedule.
- Review deductions, overtime, bonuses, or commissions to ensure they are accurately reflected.
- Compare with your contract:
- Ensure your hourly rate, overtime rate, and any additional entitlements align with your employment contract.
Step 3: Gather Supporting Evidence
- Record discrepancies:
- Note the specific amount you believe is missing and the reason (e.g., incorrect overtime or missing bonus).
- We only pay you from what hours we have on Timegate.
- We will not round up hours, if your contact times are 2 hours and you work 1.55 then you will be paid 1 hour 55 mins only.
- Keep supporting documents:
- Timesheets, rotas, or other records confirming the hours or shifts you worked.
- Copies of previous payslips for comparison, if applicable.
- We will ask you to send in a list of the hours you believe you are missing.
Step 4: Contact Your Manager or Payroll Team
- Speak to your manager or supervisor:
- Politely raise the issue and provide specific details.
- Example: “I’ve noticed a possible issue with my pay for the period of [date to date]. Could you help me verify this?” via [email protected]
By following these steps, we aim to ensure any discrepancies are resolved efficiently and with minimal stress. Always feel free to ask questions if you’re unsure!