Keep calm and carry on
It's never nice to receive complaints about your work, but if it does happen it's important that you remain professional and deal with the customer politely and calmly. Remember that you are a representative of the Citrus team!
Can you solve the problem?
If it is possible for you to safely resolve the problem to the customer's satisfaction, for example if they point out a missed spot or an area that needs going over again, you should do so before finishing your shift.
You should then get in touch with you manager to let us know, especially if this has caused any change in your hours worked.
Get in touch!
If it is not possible for you to resolve the issue on shift please get in touch with your manager right away. They can then speak with the customer directly to try to resolve any issues.
If in doubt give us a call on: 023930600003
or email: Helpdesk@citrus-services.co.uk