Being asked to cover a colleague’s work can feel overwhelming, but with the right approach, you can step in confidently and ensure the job is done to the usual high standard. This guide will explain what it means, how to approach it, and how to ensure you deliver great results.
What Does Covering a Colleague’s Work Mean?
When you're asked to cover for a colleague, it means:
- Completing the cleaning tasks that your colleague would usually handle during their shift.
- Maintaining the same standard of cleanliness and professionalism that the customer expects.
- Following the same routine or checklist your colleague typically uses.
Steps to Successfully Cover Your Colleague's Work
Understand the Scope of Work
- Ask the helpdesk or supervisor for details about the tasks you'll need to perform.
- Check if there's a specific cleaning checklist or schedule for the area.
- Find out if any special instructions apply (e.g., key locations, alarm codes, or restricted areas).
Get Familiar with the Location
- If you're working in a new area, arrive a few minutes early to acquaint yourself with the space.
- Look out for important areas like cleaning supply storage, bins, and high-traffic zones.
- Take note of any specific challenges (e.g., hard-to-reach spots, delicate surfaces).
Use the Right Equipment and Supplies
- Make sure you have access to all the tools and cleaning products your colleague uses.
- If you're unsure about what to use, ask your manager for guidance to avoid mistakes.
Follow the Usual Routine
- Stick to the same routine your colleague uses, if one is provided.
- Prioritise key tasks, such as cleaning high-traffic areas or areas critical to the customer's operation.
Communicate Any Issues
- If you encounter a problem (e.g., missing equipment, locked areas, or something you're unsure about), inform your manager immediately.
- Take note of any damage or maintenance issues you find during the shift and report them.
Meet the Expected Standards
- Remember, the customer expects the same level of service as your colleague would provide.
- Pay attention to details like dusting corners, cleaning skirting boards, and restocking supplies.
Leave the Area Tidy and Secure
- At the end of your shift, ensure all tools and supplies are returned to their proper place.
- Dispose of rubbish and secure the area by locking doors or setting alarms, if required.
Frequently Asked Questions
- You get paid for the time that you work. If you work usually work two hours but have picked up an extra hour to cover the work load then you will be paid for the 3 hours. There have been sitations in the past where a cleaner will complete their partners work within their own working time but expect to get paid for both peoples time.
For example: You work 2 hours, Your work partner works two hours. If they are off ill and you cover their work area but still only work 2 hours you will only be paid 2 hours. However, IF you clock in and out for 4 hours then you will be paid for 4 hours.
Q: What if I don’t know how to perform a specific task?
- Don’t guess! Contact your helpdesk or a more experienced colleague for advice.
Q: What if the customer gives me instructions that I’m unsure about?
- Politely acknowledge their request, then check with the helpdesk to confirm.
Q: Do I need to fill out a timesheet or cleaning log?
- Check with your manager whether a timesheet or job completion report is required.
Covering a colleague’s work can be a valuable learning opportunity and a chance to show your dedication to the team. By following this guide, you’ll ensure that you maintain high standards and help the team succeed.