Citrus Helpdesk

Here at Citrus, we find pleasure in making everyone’s job as easy as possible, so, we use a system called TIMEGATE.    Timegate allows Citrus employees to...

Once you have downloaded the Timegate App, swipe left until you come to the page that says register  Enter the company reference number - 685  Th...

if you do not know your site pin please let the office know immediately so they can sort out a code asap. By phone: 02393 6000 03  By email: Helpdesk@c...

If you have an error message when clocking in for your shift, this could be for various reasons.  By Phone: 02393 600003 By email: Helpdesk@cit...

Sometimes mistakes happen. We can easily fix a missed clocking error if you contact us within 24hrs. However after the 24 hour window has passed we need to ...

Clocking in/out from home can happen when you are not connected to the internet on site when clocking in or out. If you are clocking in and out of your shif...

It seems there might have been a little problem with the clock-in process.  Here's a tip: After you've clocked in using the app, it may take a m...

Dealing with unexpected application errors can be frustrating. If you're encountering Error 998 which reads, "Oops, something went wrong. Please...

Error 665 indicates that your device is experiencing trouble connecting to the Internet. Here is a detailed guide on how to troubleshoot and resolve Interne...

As per the companies policy, you are permitted to clock in or out within a 30-minute window of your scheduled time. Here’s a how-to guide detailing the s...