Dealing with unexpected application errors can be frustrating. If you're encountering Error 998 which reads, "Oops, something went wrong. Please try again in 5 mins," follow this step-by-step guide to troubleshoot and resolve the issue.
The Reason
This is an unexpected application system error that may happen for a number of reasons such as network outage, hardware being run at full capacity at peak times, an API bug, incorrect configuration etc.
How to fix
Step 1: Wait and Retry
1. Take a Pause As the message suggests, the first action to take is to give the application a few minutes. Often, temporary issues resolve themselves with a little time.
2. Retry Access: After waiting for at least five minutes, try to access the application or perform the action that triggered the error again.
Step 2: Check Network Connectivity
1. Test Your Connection: Ensure that your internet connection is stable. Try accessing other websites or services to see if they are working correctly.
2. Restart Network Devices: If you suspect a network issue, try restarting your router or modem.
Step 3: Investigate Configuration and Updates
1. Update Application: If there are any pending updates for the application, install them. Updates can resolve known bugs and issues. If there isn't then delete and reinstall the app
Step 4: Consult Technical Support
1. Collect Details: Before contacting support, gather necessary details such as your Employee ID, SITE ID Number (SIN), and the exact time the error occurred.
2. Contact Support: Notify helpdesk about the issue and provide them with the collected details. 02393 600 003
What to Do If Error Persists
If you've gone through all the steps and the error still occurs:
1. Escalate the Issue: Ensure the support team is actively working on a fix and escalate the issue if necessary.
2. Alternative Solutions: Discuss with your supervisor if there are alternative methods or workflows to complete your task while the error is being resolved.
3. Stay Patient and Professional: Understand that some errors may take time to resolve, especially if they are complex.
Remember, it's important to follow Citrus's protocol when dealing with application errors. Maintaining clear communication with your team and support staff is key to resolving issues efficiently.
Other things you could do:
1. Delete unused apps, messages or photo's that may be taking up space on the device.
2. Delete the app and reinstall using this guide. How to use TimeGate