GPS problem when clocking in or out

Here’s a step-by-step How-To Guide to troubleshoot a GPS fault when using the Timegate app and receiving the error:

"GPS Check Failed: The call is being made outside the permitted Geofence or GPS has not been enabled on the handset."

1. Confirm GPS Is Enabled on the Device

1. Check Device Settings:

   • Go to the phone’s Settings.
   • Navigate to Location or Location Services.
   • Ensure Location is ON.
     
     

2. Verify GPS Permissions for Timegate:

   • In the Settings > Apps > Timegate App.
   • Check that Location Permissions are set to Allow All the Time or While Using the App.
     
     

3. Check Battery Saving Mode:

   • Some devices disable GPS to save battery.
   • Go to Battery Settings and ensure Battery Saver Mode is OFF.

2. Confirm Location Accuracy

1. Open Google Maps or a similar GPS app:

   • Verify if the phone can detect your current location accurately.
   • If Google Maps cannot locate you, restart the device or move to an area with better signal.
     
     

2. Enable High Accuracy Mode (for Android devices):

   • Go to Settings > Location > Mode.
   • Select High Accuracy.
     • This uses GPS, Wi-Fi, and mobile networks to improve location tracking.

3. Check If You Are Within the Geofence Area

1. Verify your current location:

   • Compare your location with the job site or workplace address.
   • Confirm you are physically within the permitted Geofence boundary.
     
     

2. If you are near the edge of the Geofence:

   • Move closer to the center of the site or try checking in again.

4. Restart the Device and Timegate App

1. Restart the Timegate App:

   • Fully close the app by swiping it away.
   • Reopen the app and attempt the check-in again.
     
     

2. Restart the Device:

   • Power off the phone, wait 30 seconds, and turn it back on.
   • Retry checking in via the Timegate app.

5. Ensure the Device Has Internet Access

1. GPS may require data connectivity for accurate positioning.
2. Check if the device has an active internet connection (Wi-Fi or Mobile Data).

6. Update the Timegate App

1. Go to the App Store (iPhone) or Google Play Store (Android).
2. Search for the Timegate App.
3. Ensure the app is updated to the latest version.

7. If All Else Fails – Contact Your Manager

• Report the issue to your manager or helpdesk team.
• Provide the following information:
  • The error message: GPS Check Failed.
  • Your current location.
  • Steps you have already taken to resolve the issue.