Here at Citrus, we find pleasure in making everyone’s job as easy as possible, so, we use a system called TIMEGATE.
Timegate allows Citrus employees to clock in and out at our clients’ premises in real time. It sends alerts to key people in the business if you have not logged in by a specified time, and monitors ‘lone workers’ to ensure their safety.
Most importantly, it ensures you are paid for every hour you work.
When you arrive on site, it is as easy as entering a site identification number on your mobile phone, so make sure you have plenty of battery! You are required to clock in and out for every shift. Please remember, if you have not clocked in and out we will not be able to see the hours you have worked, this will affect your pay.
There is a training video on our online training platform, However below is some guidance to help you get started below
Step 1 - Getting registered and set up.
• On your phone, download the Timegate app from the Google play store/apple store.
(The logo is a Blue box a TG)
• Once downloaded, enter the company ref number
• Enter the company reference number - 685
Step 2 - Using the app
1. Open the app on your phone
2. Enter your unique pin
3. Press login at the start of your shift
4. Book on using a SIN (Site identification number)
5. Open the app at the end of your shift
6. Press logout
7. Book off using a SIN (Site identification number)
If you are having any issues with setting up or using the app, please contact the office on 023 93 600 003 as we will be able to assist you.
If you get stuck please call the office on 02393 6000 03 and we can offer you some assistance.
or watch our VIDEO below:
Need more support?
What happens if I clock in/out from home?
Clocking in ok. Go to clock out but there is not the option or its already clocked employee out.
What is the company number on the Timegate Login Page
I have a error message when clocking in
I do not know my SIN (Site identification Number)