If you are unable to access your building or site outside of regular working hours, follow the steps below to resolve the issue effectively and safely.
Step 1: Verify the Issue
Check the Entry Method:
- Ensure you are using the correct access card, key, or code.
- Confirm that the lock or security system is functioning (e.g., no visible damages or power outages).
Check for Notifications:
- Review your email or internal communication channels for any alerts about access changes or building closures.
Step 2: Contact Your Manager or Supervisor
- First Point of Contact:
- Call Helpdesk on 02393 600003
- Provide details, such as your location, time, and the problem you're experiencing (e.g., keycard not working, physical lock issue).
Step 3: Use the Emergency Contact List
- Locate the Emergency Contact List:
- Priority Contacts:
- Site security team (if applicable).
- On-call maintenance personnel.
Step 4: Wait Safely
- If access cannot be resolved immediately:
- Stay in a well-lit, safe area near the building.
- Avoid obstructing entrances or creating hazards for others.
- If it is unsafe to wait, leave the site and notify your manager.
Additional Tips
- Prevent Future Issues:
- Regularly check that your access credentials (keycards, codes, keys) are working.
- Report any issues with locks or access systems during business hours.
- Safety First:
- Do not attempt to force entry.
- Avoid confrontation with others attempting to access the site.