If you encounter an issue with the alarm when attending a site, follow these steps to resolve it:
1. Alarm Won’t Turn Off After Entering Code
- Double-check the code: Ensure you are entering the correct alarm code provided for the site.
- Verify keypad entry: Some keypads require a specific sequence or button (e.g., “Enter” or “#”) after the code. Retry using the proper sequence.
- Check for errors: Look for any error messages or lights on the keypad to help identify the problem (e.g., "Incorrect Code").
2. Alarm Keeps Sounding After Turning It Off
- Check all zones: Ensure all doors and windows are securely closed. An open zone may cause the alarm to continue sounding.
- Verify override instructions: Some alarms require an override code or special sequence to silence persistent alarms. Follow the site-specific instructions.
- Call for assistance: Contact helpdesk on 02393600003
3. Alarm Won’t Arm When Leaving the Site
- Check for faults or warnings: Look for messages on the keypad indicating issues such as an open door, low battery, or fault.
- Secure all areas: Make sure all doors, windows, and access points are properly closed and locked.
- Retry arming: Re-enter the alarm code and follow the arming sequence. Some alarms may require a delay before activation.
4. Alarm System Unresponsive
- Inspect the keypad: Check for signs of power issues, such as no lights or display on the keypad.
- Look for backup power: If the building has experienced a power outage, the alarm may be running on a backup battery. Contact the site supervisor for further instructions.
- Notify us: Report the issue immediately to ensure site security isn’t compromised.
5. Steps for Escalation
- Contact list:Always have the following numbers available:
- Provide details:When escalating, provide the following:
- Your name and role
- The site location
- Description of the issue (e.g., “Alarm code not accepted” or “System unresponsive”)
- Actions you’ve already taken to resolve the problem
7. General Tips for Alarm Handling
- Familiarise yourself with the system: Before attending a new site, ensure you have training or guidance on using the alarm system.
- Always have the code: Double-check you have the correct alarm code and any necessary keys or fobs before arriving at the site.
- Stay calm: If the alarm sounds, remain calm and systematically troubleshoot using the steps above.
By following this guide, you should be able to resolve most alarm issues efficiently and ensure the site remains secure. Always report unresolved problems to your supervisor promptly.