When visiting a site and encountering a situation where a key has broken in the lock, it’s important to handle the situation efficiently and safely. Follow this guide to ensure minimal disruption to the client and maintain professionalism.
Step 1: Assess the Situation
Inspect the Key and Lock:
- Examine the key to see how much of it has broken off.
- Determine whether the broken piece is still inside the lock.
Check Accessibility:
- Confirm whether the lock is the only means of access to the site.
- Look for alternative entry points if the lock is inaccessible.
Evaluate the Lock’s Condition:
- Determine if the lock appears damaged or functional apart from the broken key.
Step 2: Inform Relevant Parties
Notify Your the operations team:
- Inform the ops team the situation and provide details.
- If necessary, take a photo of the broken key and lock for documentation.
Step 3: Document and Report
File an Incident Report:
- Document the incident, including the steps taken and any damage or delays caused.
- Include photos and details about the locksmith service (if used).
Step 4: Prevent Future Issues
Inspect Keys and Locks Regularly:
- Check for wear and tear on keys and locks during routine site visits.
- Report any potential issues to the maintenance team before they become problems.
By following this guide, you can manage broken key situations professionally, ensuring minimal disruption and maintaining strong client relationships.