If you arrive at a site and cannot gain access due to a lock or code issue, follow the steps below to resolve the problem efficiently and maintain a professional approach:
Step 1: Stay Calm and Assess the Situation
- Double-check the code or key you've been provided. Ensure you’re entering the correct code or using the right key for the location.
- If there is a keypad or electronic lock, check for issues like stuck buttons or low power on the device.
Step 2: Contact Your Help desk
- Call help desk immediately to inform them of the issue. Provide the following details:
- The site address.
- The specific issue (e.g., lock won't open, code isn't working, key doesn't fit).
- Time of arrival at the site.
Step 3: Check for Backup Access Details
- Review any backup access methods provided, such as:
- A spare key stored in a designated secure location.
- A secondary code for emergencies.
- Important: Always ensure that any backup access details are authorised for use.
Step 4: Document the Issue
- Take a photo or make a note of any visible issues with the lock or keypad (e.g., damage, power indicator lights).
- Record the time and details of your actions, including any attempts to contact your supervisor or the client.
Step 5: Wait for Instructions
- Remain at the site unless advised otherwise by your supervisor or the client.
- Avoid attempting to force the lock or code entry, as this could cause damage and liability.
Step 6: Follow Up
- Once the issue is resolved and you gain access, inform your supervisor or the client.
- Complete your tasks as scheduled and make a note of any delays or changes in the job completion time.
Additional Tips:
- Always verify the access details before heading to the site.
- Keep your company-issued phone or contact device fully charged to ensure you can reach assistance when needed.
- Maintain a professional attitude, even in challenging situations.
By following this guide, you can manage access issues effectively and minimise disruptions to your work.