This guide provides step-by-step instructions for employees at Citrus who may lose their site keys while cleaning a site. Follow these steps to resolve the situation promptly and professionally.
1. Stay Calm and Assess the Situation
Retrace your steps to locate the keys.
Check areas where you’ve been working (e.g., cleaning supplies area, break room, or specific rooms cleaned).
Look in your personal belongings (pockets, bag, etc.).
2. Inform Your helpdesk Immediately
Contact your helpdesk as soon as you realise the keys are lost. 02393600003
Provide details such as:
When and where you last used the keys.
Any areas you've already searched.
3. Secure the Site (if applicable)
If you are unable to find the keys and the site is left unsecured, notify your supervisor or the client contact right away.
Avoid leaving the site until further instructions are provided.
4. Document the Incident
Include details such as the time, location, and any actions taken to recover the keys.
report them missing to the police or https://www.reportmyloss.com/uk
5. Follow Supervisor’s Instructions
Your supervisor may:
Arrange for a replacement set of keys.
Contact the client to inform them of the situation.
Organise for a locksmith if necessary.
6. Prevent Future Incidents
Always keep the keys on a lanyard or secure key holder.
Avoid placing keys in unsecured or unfamiliar locations.
Double-check you have the keys before leaving any area.
NEVER write the name of the site on the keys. We use numbers.
7. Understand the Policy on Lost Keys
Be aware of Citrus’s policy on lost keys, which may include:
Accountability for costs associated with replacement keys or locks.
Possible follow-up meetings to review the incident and prevent recurrence.
8. Additional Support
If you feel overwhelmed, Citrus offers support through the Helpdesk team. Contact them for advice or assistance.
Phone: 02393 6000 03
Email: [email protected]
Remember:
Losing site keys can be stressful, but handling the situation quickly and responsibly is the key to resolving the issue. Always communicate openly and follow company procedures to maintain trust and professionalism.