Citrus Helpdesk

Frequently Asked Questions 9

• I'm unable to attend my shift, What do I do?
• My Colleague has not arrived for their shift and I'm on my own
• Not feeling well or tested positive for Covid-19?
• A customer has complained about my work
• Returning to work after absence/sickness?

View all 9

Stock & Equipment 5

• Bottles, and Spray bottles
• Hoover Parts Explained
• I need more cleaning supplies
• I need replacement equipment
• My Hoover isn't working?

Payroll & Finance 10

• When is pay day?
• My pay is wrong
• I have not received my payslip
• I did not receive my Holiday payment
• What is the pay period?

View all 10

TimeGate (Clocking in/out) 10

• How to use TimeGate
• What is the company number on the Timegate Login Page
• I do not know my SIN (Site identification Number)
• I have a error message when clocking in
• I forgot to clock in or out

View all 10

Leave & Time off 5

• How do I book holiday days?
• Taking your Holiday before leaving
• How many days holiday do I get and how is it accrued
• Absence from Work
• Bank Holidays

New starter Support 8

• I need new uniform
• Having problems completing the Starter form?
• What uniform shall I wear on site?
• What training will I receive to complete my job?
• What documents will I need when starting my employment with Citrus?

View all 8

Site Problems 1

• Lights are not working

Leaving Citrus employment 3

• I wish to terminate my employment with Citrus
• Your last day - what you need to do
• Notice Periods

Policies 1

• Working Alone on site

Cleaning Services 0

Manned Security Services 0

Total Facilities Services 0

Landscape & Car park Services 0

IT Support & Phone Tech 0

CCTV & Fire Systems 0

Waste & Environmental Management 0

Locksmith & Void Property 0

Finance and Payments 0

Compliance 0

Onboarding as a supplier 0